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prashanta N
1 reviews | Active since Oct 2021
09 May 2023, 09:26
My item is still not delivered 2 weeks later
I ordered something from truworths on the 22nd of April and they still haven't delivered I am constantly phoning and all they can tell me is that they are escalating it. They charge u the premium when u don't even have the goods. No one can assist nor do they try. Really bad service
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Truworths's replyOfficial
11 May 2023, 12:22Dear Ms Prashanta,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania
Truworths Customer Service
Truworths's reply11 May 2023, 12:22
Official
Dear Ms Prashanta,
Thank you for bringing this to our attention. We are sorry that you’ve had this experience.
We always aim to improve our service offering and appreciate the feedback. We have arranged for management to get in contact with you, in order to resolve.
Regards
Tania
Truworths Customer Service