My first rotten review : Truworths doesnt even deserve one star

Opened this account in 1999 and have never been in arrears even once in the past 22 years. Due to the pandemic I have been paying extra into the account when I can so that I do not have to go often into the malls. My installment was R210.00. In December 03, 2020 I paid R1000. On 12/01/2020 I purchased a product and then paid my balance off . Amt R1357.00 Today I get a call from a really badly mannered employee Desiree who thinks she is talking to someone at the corner shop. According to Truworths we are not allowed to pay extra into an account. We have to make arrangements for a pre-payment. So you can pay extra but it will not go towards an installment. We can still be in arrears and be blacklisted. I have been getting calls from Truworths with threats because I did not make my payment R210.00 ( despite paying R1000)on the 4th of January 2020. I have resolved to throw away my 22 years of customer loyalty and will close my account. BTW they do not record their calls and that is why Desiree can talk to me the way she feels. However an employee called Precious, a lovely kind young lady explained this ridiculous policy to me . She at least had some manners. I am going to write to the ombudsman about their practice.