MM
Modiehi M
1 reviews | Active since Aug 2021
26 Aug 2021, 17:52
My experience has been very bad and I thought this matter would have been resolved after I emailed my complaint to ***** department, even walking into your stores it's difficult
I was a victim of identity theft and the perpetrator used my ID to open the account and one of the consultant contacted me to confirm if it was me that is opening the account, I told her that it was not me. My ID is still listed under ***** and I can't open the account, I emailed my complaint to the ***** department but nothing has been resolved.
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Truworths's replyOfficial
27 Aug 2021, 09:45Thank you for your post.
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
Truworths's reply27 Aug 2021, 09:45
Official
Thank you for your post.
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
We escalated your concerns raised to the relevant department to investigate and feedback will be provided once feedback is received.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
30 Aug 2021, 10:43Hi Modiehi,
We can confirm that you have been contacted by our relevant department to inform you of the following:
The application declined due to you being listed as under debt review.
You have confirmed this listing is also **********, we have advised you to first clear the debt review listing out, and thereafter you can re-apply.
We trust that we have adequately responded to your complaint.
We can confirm that you have been contacted by our relevant department to inform you of the following:
The application declined due to you being listed as under debt review.
You have confirmed this listing is also **********, we have advised you to first clear the debt review listing out, and thereafter you can re-apply.
We trust that we have adequately responded to your complaint.
Truworths's reply30 Aug 2021, 10:43
Official
Hi Modiehi,
We can confirm that you have been contacted by our relevant department to inform you of the following:
The application declined due to you being listed as under debt review.
You have confirmed this listing is also **********, we have advised you to first clear the debt review listing out, and thereafter you can re-apply.
We trust that we have adequately responded to your complaint.
We can confirm that you have been contacted by our relevant department to inform you of the following:
The application declined due to you being listed as under debt review.
You have confirmed this listing is also **********, we have advised you to first clear the debt review listing out, and thereafter you can re-apply.
We trust that we have adequately responded to your complaint.