1 reviews | Active since Nov 2017
My account was blocked without prior communication.
I went to Truworths Cresta to buy an outfit for a function I'm attending over the weekend, only to be told my account has been blocked. I cleared it earlier in the year, and was never informed of the blocking. On trying to get an explanation for the head office on ********** , I held on for 5 minutes until the line just went dead. I tried again and this time the line went dead after being put on hold for 4 minutes. Where is the customer service?
Thank you for your post and affording us the opportunity to address your concerns.
Upon investigation we established that subsequent to a personal detail update on your account a temporary block was placed on your account in April 2017.
As the account has been inactive for a few months, and you did not have your identity document with you when you recently visited the respective store, your purchase could not be authorized.
Our security measures are in place to facilitate a safe and enjoyable shopping experience for our customers and not meant to offend them in any way. We however apologise for the manner in which you felt the matter was handled.
We are however pleased to confirm that your concerns have in the meantime been acceptably attended to and that you were once again able to shop with confidence and enjoy our latest fashion trends.
Should you have any further queries or concerns, please do not hesitate to contact us
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to address your concerns.
Upon investigation we established that subsequent to a personal detail update on your account a temporary block was placed on your account in April 2017.
As the account has been inactive for a few months, and you did not have your identity document with you when you recently visited the respective store, your purchase could not be authorized.
Our security measures are in place to facilitate a safe and enjoyable shopping experience for our customers and not meant to offend them in any way. We however apologise for the manner in which you felt the matter was handled.
We are however pleased to confirm that your concerns have in the meantime been acceptably attended to and that you were once again able to shop with confidence and enjoy our latest fashion trends.
Should you have any further queries or concerns, please do not hesitate to contact us
Kind regards,
Truworths Online Team