rN
roxanne N
1 reviews | Active since Feb 2015
07 Feb 2015, 18:08
my account has been debitted 5 times for truworths
I went to pay my truworths acc on 25/1/15, I swiped my absa card for R579.68.<br> <br> There after I noticed funds missing.<br> <br> I went to absa and they gave me a list of transactions from truworth.<br> <br> 4 times money was taken from my account. Once was rejected and once was my payment the other two I do not know.<br> <br> Truworths refunded me for the two extra payments.<br> <br> Today 7/1/15 a journal debit went off my account for the exact amount.<br> <br> What the heck is going on? I have bills to pay. And I called truworths to be told its not their problem I must contact std bank? This is *******! I will not pay the rest of my account until I am refunded and given a very good explanation.
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Truworths's replyOfficial
11 Feb 2015, 16:40Hello roxpox931102,
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter with urgency and have established that your bank account was indeed erroneously debited on the respective date.
We have escalated your query through to the relevant department. We can confirm that you have been informed that we require your bank statement in order for us to assist.
In addition, we sincerely apologise for any inconvenience this may have caused you as a result of this matter, but trust that this matter will be resolved shortly.
Please contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter with urgency and have established that your bank account was indeed erroneously debited on the respective date.
We have escalated your query through to the relevant department. We can confirm that you have been informed that we require your bank statement in order for us to assist.
In addition, we sincerely apologise for any inconvenience this may have caused you as a result of this matter, but trust that this matter will be resolved shortly.
Please contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Truworths's reply11 Feb 2015, 16:40
Official
Hello roxpox931102,
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter with urgency and have established that your bank account was indeed erroneously debited on the respective date.
We have escalated your query through to the relevant department. We can confirm that you have been informed that we require your bank statement in order for us to assist.
In addition, we sincerely apologise for any inconvenience this may have caused you as a result of this matter, but trust that this matter will be resolved shortly.
Please contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter with urgency and have established that your bank account was indeed erroneously debited on the respective date.
We have escalated your query through to the relevant department. We can confirm that you have been informed that we require your bank statement in order for us to assist.
In addition, we sincerely apologise for any inconvenience this may have caused you as a result of this matter, but trust that this matter will be resolved shortly.
Please contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola