bZ
bongiwe Z
1 reviews | Active since Feb 2012
13 Oct 2015, 15:53
my account balance
Hi please explain to me my available credit ,on the 9/10/15 I recieved a message that my credit is R1720 and today I recieve another one saying my available credit is R1512 and the last time i used my card was last month when i was in durban.how come it goes down without buying anything
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Truworths's replyOfficial
16 Oct 2015, 07:38Hello maponela,
Thank you affording us the opportunity to attend to your concerns.
Upon reviewing your account we established that a temporary credit facility was requested by you to facilitate a purchase made over and above your current credit limit. This was granted to you as you have met the qualifying criteria. As this is only a temporary credit facility it may expire or be reduced at any given time.
We confirm that we have contacted you in this regard and were able to satisfactorily clarify your concerns in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you affording us the opportunity to attend to your concerns.
Upon reviewing your account we established that a temporary credit facility was requested by you to facilitate a purchase made over and above your current credit limit. This was granted to you as you have met the qualifying criteria. As this is only a temporary credit facility it may expire or be reduced at any given time.
We confirm that we have contacted you in this regard and were able to satisfactorily clarify your concerns in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply16 Oct 2015, 07:38
Official
Hello maponela,
Thank you affording us the opportunity to attend to your concerns.
Upon reviewing your account we established that a temporary credit facility was requested by you to facilitate a purchase made over and above your current credit limit. This was granted to you as you have met the qualifying criteria. As this is only a temporary credit facility it may expire or be reduced at any given time.
We confirm that we have contacted you in this regard and were able to satisfactorily clarify your concerns in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you affording us the opportunity to attend to your concerns.
Upon reviewing your account we established that a temporary credit facility was requested by you to facilitate a purchase made over and above your current credit limit. This was granted to you as you have met the qualifying criteria. As this is only a temporary credit facility it may expire or be reduced at any given time.
We confirm that we have contacted you in this regard and were able to satisfactorily clarify your concerns in this regard.
Should you have any further comments or suggestions, please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn