1 reviews | Active since Jun 2014
Multiple Debits
Dear Hello Peter,<br> I have recently paid myself's and my wife's Truworth accounts of an amount of R1300 for the both accounts. My dilema and frustration is that not olny they have debited once but thrice and they have cleaned my Banking account and now with other debits due to me I am not sure how that will be realised.<br> All I need is for my hard worked money to be returned to my account hold them responsible for my debits to my other service provider to bounce back.<br> The only way that will happen is for them to pay for the charges realised and compensate me in the form of Money, that we will have to come to an understanding. I'm sitting here applying for other work related positions elsewhere and this incident could turn out worse than I can Imagine.<br> I'm in a tremendous stress, please Help!!<br> <br> Kind Regards,<br> Makgokolosa Thabo Ramaboea
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Absa Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Best regards,
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Absa Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Best regards,