PS
Preshiela S
1 reviews | Active since Aug 2015
26 Aug 2015, 12:46
Mr Truworths Card
I am so disappointed with the service I received from Truworths. I opened a Truworths account about 3 years now, and to date I am still waiting for my Truworths card. I have been in store on numerous occasions and many calls were made to their head office but to date I have not received my card. It seems like Truworths don't value their customers.... so sad<br> <br> Upon verification of my details everything is in order but there is always an excuse. I have even stopped purchasing from their stores but that makes no difference, I guess they do not need me as a customer.
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Truworths's replyOfficial
02 Sept 2015, 14:03Hello PreshielaS,
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that five charge cards were issued to you between December 2012 and May 2014. We are unable to establish why these cards were not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that five charge cards were issued to you between December 2012 and May 2014. We are unable to establish why these cards were not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Truworths's reply02 Sept 2015, 14:03
Official
Hello PreshielaS,
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that five charge cards were issued to you between December 2012 and May 2014. We are unable to establish why these cards were not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that five charge cards were issued to you between December 2012 and May 2014. We are unable to establish why these cards were not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Lynn