Mr M

I am a loyal Truworths customer for 18 years and have no regrets of having an account with them. But the treatment I got from Truworths is poor and in bad taste. I was recently retrenched last year November as I work in the Hotel industry. I submitted my claim application with Finrite insurance that handles Truworths loss of income balance protection claim on the 18 of November and received a call from Finrite insurance 2 weeks after I submitted a claim saying I should verify my self for a security check re-send my forms they are not clear and so I did. Then in January 2021 a month and a half after Finrite insurance gave me a call, I received an email saying I should email them my pay slip why I don't know and so I did anyway. Ever since that e-mail nothing from them till I recieved a call on the 10th of March from MBD debt collectors demanding that I make payment of my balance outstanding to Truworths and that my claim is declined because I claimed during inception of my protection plan. That is not the truth as I have 4 months of paying their 3 months waiting period for insurance after 18 years of not knowing that I didn't have that Insurance. I am disappointed from the treatment I got from a reputable company and a brand I loved. I even emailed Truworths and Finrite insurance to request their explanation of not corresponding with me the outcomes of my claim, but no I received that from MBD their debt collectors. Please help.