Mr

On 2025-02-02 I placed an online order and paid with my truworths account. On 2025-02-05 I received an sms which reads as follows "your truworths order was canceled". On 2025-02-06 I called truworths to find out what happened, the consultant could not explain why the order was canceled, she just told me the order was canceled, when I asked questions she hung up. On 2025-02-07 I called again, still the consultant could not give proper account instead she told me that my order was canceled, my account was re-imbursed and I should place a new order. I immediately checked my account and it was still owning, I asked her about it and she told me that the funds will reflect after 12:00. I did not get any satisfactory explanation as to why my order was canceled and the arrogance by the consultants to refuse to re-instate the order was unacceptable. The entity is run in an unprofessional manner with no regard to clients. It took me about 2 hours to complete the order and to be instructed to start a fresh is just unacceptable.