1 reviews | Active since Aug 2014
Most pathetic customer service system EVER!!!
Upon receiving a set of size 34 pyjamas as a Christmas present from a friend I needed to exchange them for a smaller size. The Truworths store, Eastgate, would not allow me to do so as I did not have a gift receipt. (The tags on the item of clothing were still attached and they had been unworn) Should the gift giver had believed I was a smaller size I am sure she would have purchased a smaller size however she did not. She was also unaware that should a gift need to be changed she would have to ask for a gift receipt (this is where I believe you customer services are horrific.... your staff should upon selling an item offer a gift receipt to the buyer and inform the customer of your exchange policy). Now I have a size 34 pair of pyjamas and I am a size 30/32. This is the most pathetic exchange policy that I have come across. I was not the buyer, only the receiver of a gift that I now cannot use.
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We believe that you were contacted by the Floor Manager of our store and that she was able to successfully resolve this matter for you.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
Whilst we acknowledge your frustration in this regard, we can confirm that you were correctly informed that a return could not be authorized without the required proof of purchase or gift receipt.
The gift receipt needs to be requested at the time of purchase in order to facilitate an easy return for the recipient. This being said, from time-to-time, stores may request additional information pertaining to the purchase in order to aid the gift recipient in locating the proof of purchase.
We believe that you were contacted by the Floor Manager of our store and that she was able to successfully resolve this matter for you.
Kind regards,
Lynn