Most incapable/ *********** accounts department ever

Service from truworth is virtually non existent. As long there is no problem, one goes into a shop, buys what 100% fits and is not broken and needs to be replaced or refunded MAYBE yes. Buying something on acc is a nightmare. For more than 9 MONTH their acc department is not able to find 2 payments, even though, bank confirmation was send, COUNTLESS phone calls, (ALL to a payable landline)with no callback, visits to a physical store and intervention from store staff there, latest comes the next payment reminder, back to square one. I never came across a more incapable and *********** staff and acc department than that of Truworth. Enough to close the account!!!