nN
nomad N

1 reviews | Active since May 2017

13 Sept 2018, 19:21

More service that you are used to. Two thumbs waaaaay up!

Truworths Centurion Mall, delivers. SNAP! This is the store for men to shop! Greeted by friendly staff, and found my shoes that i was looking for in an instant! Next, a black shirt, Yes! A 42! But wait, I was approached by a very neatly-dressed and well spoken gentleman, who asked if I shouldn't rather go and try it on first, and then suggested to me that he would also go and get a 40, and 44 of the same. Just for fitting. Wait? What? "Well yes of course! Please do that" Long story short, I fitted a 44 better, this was actual service! Fantastically friendly staff, and a fast till-area. So good, in fact, the Fiancee and I came back at lunch time, to drop a few Rx,000's, just in case we weren't dreaming. We weren't. Polite and appeasing staff. While the Fiancee was fitting, I was perusing watches, nothing was too much effort for them, I may have bought something, but nothing tickled my fancy, a new pair of glasses, yes, but not a watch today. The second round was a repeat of the first, just good, decent, capable service. Its a pity that good service has to stand out, but it did, unlike the mess of Edgars, across the walkway, that had me promptly close my account with them, that very hour earlier! Also I am a TruRoyal, apparently, so the 25% discount didn't hurt, either... Oh, I am so going back to that store, I can even! Well done Truworths for setting the bar THAT. DAMN. HIGH! Go and give that store a well-done. Except, maybe the lady with all the perfume in her hands, she just said "I don't work in that department", she could have just found someone to help us, you know, who did work in that department.

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Replies (1)
Truworths
Truworths's reply14 Sept 2018, 16:56
Official

Thank you for your compliment!

At Truworths, we pride ourselves on providing customer service of international standards. Therefore, we appreciate the time you have taken to let us know that you are happy with the service that you received from one of our stores. We are thrilled that they were able to assist you professionally and effortlessly, going the extra mile to make your shopping experience with us memorable.

Upon receipt of your post, we passed your compliment on to the applicable Area Manager. It is truly heart-warming to be able to compliment the deserving recipients as well as their management team, knowing that they have met and exceeded your expectations and ours.

On behalf of Truworths, we would like to thank you for your continued support and look forward to having you as a customer for many years to come.

Kind regards and happy shopping,

Truworths Online Team