1 reviews | Active since Oct 2012
Month-end queue with only 2 tills open
<p>I was at Truworths Clearwater Mall yesterday from about 12:00 - 12:30. When I joined the queue to return an item, there were about 10 people in front of me and the line moved VERY slowly. At one stage I asked the supervisor (who was constantly on the phone) to open more tills as it was month-end PLUS end of season sale so the shop was very busy. He muttered a comment about staff being unavailable and continued with his call. THIS LEVEL OF SERVICE IN UNACCEPTABLE!</p>
Thank you for informing us of the incident at one of our stores and allowing us the opportunity to assist.
Your experience at our store is in no way a reflection of the high service standards we strive to offer our customers and we sincerely apologise for the manner in which you felt you were attended to during your recent visit at that point in time our systems had gone off line and the manager was on the line with our technical support team at Head Office.
We confirm that one of our consultants has been in contact with you to discuss your concerns and we trust that we were able to adequately attend to your concerns raised. We hope that this incident will not deter you from supporting us in future and hope to see you in our stores again soon.
Should you have any further comments or concerns, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team
Thank you for informing us of the incident at one of our stores and allowing us the opportunity to assist.
Your experience at our store is in no way a reflection of the high service standards we strive to offer our customers and we sincerely apologise for the manner in which you felt you were attended to during your recent visit at that point in time our systems had gone off line and the manager was on the line with our technical support team at Head Office.
We confirm that one of our consultants has been in contact with you to discuss your concerns and we trust that we were able to adequately attend to your concerns raised. We hope that this incident will not deter you from supporting us in future and hope to see you in our stores again soon.
Should you have any further comments or concerns, please do not hesitate to contact us on *** or via email on ***.
Yours sincerely,
Truworths Online Team