Money paid can't be found
I an item on the 22nd of August 2017 online at around 20:00 pm. Got a ref number and of promise of delivery within 4 days. I followed up on Monday 28th August 2017 was told the order was successful and delivery will happen in 3 days. Till now , nothing has arrived and i was billed for the item. Poor service. I want my money credited back into my account as i received nothing. Unacceptable!!
Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.
We completely understand your frustration in this regard and wish to convey our sincerest apologies.
Subsequent to your post we can confirm that your order was delivered to you on 04 September 2017.
We are pleased that we were able to satisfactorily attend to your concerns and wish to once again apologise for any inconvenience caused.
Should you have any further enquiries, please contact us on *** or via email on ***
Yours sincerely,
Truworths Online Team
Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.
We completely understand your frustration in this regard and wish to convey our sincerest apologies.
Subsequent to your post we can confirm that your order was delivered to you on 04 September 2017.
We are pleased that we were able to satisfactorily attend to your concerns and wish to once again apologise for any inconvenience caused.
Should you have any further enquiries, please contact us on *** or via email on ***
Yours sincerely,
Truworths Online Team
Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.
We completely understand your frustration in this regard and wish to convey our sincerest apologies.
Subsequent to your post we can confirm that your order was delivered to you on 04 September 2017. In this instance we have reversed the delivery fee as a once off gesture of goodwill.
We are pleased that we were able to satisfactorily attend to your concerns and wish to once again apologise for any inconvenience caused.
Should you have any further enquiries, please contact us on *** or via email on ***
Yours sincerely,
Truworths Online Team
Thank you for informing us of your recent Fashion Delivery experience and allowing us the opportunity to respond.
We completely understand your frustration in this regard and wish to convey our sincerest apologies.
Subsequent to your post we can confirm that your order was delivered to you on 04 September 2017. In this instance we have reversed the delivery fee as a once off gesture of goodwill.
We are pleased that we were able to satisfactorily attend to your concerns and wish to once again apologise for any inconvenience caused.
Should you have any further enquiries, please contact us on *** or via email on ***
Yours sincerely,
Truworths Online Team