1 reviews | Active since Apr 2014
Money keeps getting deducted - dont even have acc!
I went to Sandton City Truworths and to purchase clothes on Tuesday 27/01/2015 by means of debit card and the amount was immediatly taken off my ABSA account when I swiped my card. Last night I received a notification from ABSA that the same amount has been deducted from my account. Since then, I have tried to contatc Truworths TWICE, but no response. My issue is as such<br> 1) How on this earth did Truworths manage to take money from my personal ABSA account without my pin or without me swiping my card?? I dont even have an account!!!! THIS IS *****!!!<br> 2) I don't have the time to go to a branch to sort this out. I work from 8am - 8pm. This is NOT my error, and I will not be inconvenienced by being told to go to a branch to get my money back that Truworths stole from my account. <br> <br> Therefore, if not sorted out and the money transferred back into my account by means of EFT, I am reporting this ***** to the police.<br> <br> Never in my life will I buy from Truworths again. Also be assured that I will spread the word regarding this, as I am not the only one (looking at the facebook posts and hellopeter complaints) affected by this.
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
ABSA has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
ABSA has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Charmaine