1 reviews | Active since Jan 2015
money keeps being deducted
I went into Truworths on the 26 January to pay my account at ilanga branch nelspruit, of which i swiped my card. Surprisingly on the 28 January i noticed the same amount going off on my account. When querying the matter i get told they are aware of the problem it will be reversed back into my account within 48 hours. I have other responsibilities to attend to but now everything must be put on hold because of this, riduculous!!!!Upon going into my banking today the amount has been DEDUCTED AGAIN! This is absolutely pathetic and unacceptable!!! Is this going to be on a daily basis now??? All we get told is that they looking into the matter as if this is no issue what so ever! So now its not even safe to pay your own account! Account will definitely be closed once payed up!!!
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola
Thank you for your post and affording us the opportunity to respond.
We have investigated this matter as a matter of urgency and have established that your bank account was indeed erroneously debited on the respective dates.
Standard Bank has confirmed that the error occurred on their side. We were informed that all duplications and triplications will be reversed over the next couple of days and in some cases the reversals have already taken place. A message has been placed on all social networks to advise customers of this unfortunate error.
We sincerely apologise for any inconvenience this may have caused you and we encourage you to contact us on *** or e-mail *** if you have any further queries or concerns.
Kind regards,
Chevola