MT
Michelle T
1 reviews | Active since Mar 2009
20 Jun 2019, 15:26
MOBICELL BATTERY DOES NOT CHARGE, DISCOVERED ON 1st day - now consumer suffers!!
Purchased MOBICELL X4 cellphone as a gift for my father last Friday, immediately when arriving home I tried to charge the phone and discovered that it did not charge correctly. I returned the phone on the Tuesday, I did not have the adapter and then returned the next day. My gripe is the fact that due to no fault of mine, the phone was NEVER used - the battery does not charge correctly - why was I not given an option to receive a replacement!! Is this not against the Consumer Protection Act - Return, Replace or Repair all within the 7 day period. It's my right to do any of that.
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Truworths's replyOfficial
09 Jul 2019, 15:54Thank you for your post and affording us the opportunity to respond.
Upon investigating your complaint, we have discussed this issue with the store in question. It has been established that your phone was sent away to MTN for evaluation and we can confirm that the store informed you of this.
Following your visit to the store, we were advised that you were correctly advised of the process. We can confirm that this matter has been resolved in the interim.
Kind regards,
Truworths Online Team
Truworths's reply09 Jul 2019, 15:54
Official
Thank you for your post and affording us the opportunity to respond.
Upon investigating your complaint, we have discussed this issue with the store in question. It has been established that your phone was sent away to MTN for evaluation and we can confirm that the store informed you of this.
Following your visit to the store, we were advised that you were correctly advised of the process. We can confirm that this matter has been resolved in the interim.
Kind regards,
Truworths Online Team