1 reviews | Active since Sept 2013
Mistreatment and uninformative!
I have an account with Truworths which slipped into arrears. I received a call from MBD advising me that I need to pay R250 for 3 months and thereafter my account would go back to the store. I agreed for them to debit my account for 3 months. Nowhere in these conversations was I ever advised of paying them their fees or that I was going to be paying the entire account off. They *******ly debited my account in total R2250 was paid, which was my entire balance for Truworths! Mbd continues to harass me for fees, why should I be liable Truworths? Being your customer I must still pay these exorbitant fees, after numerous calls they kept telling me I couldn't cancel my debit order and that Truworths handed me to them. Is this the way that you treat your clients? You will see that I have paid well more than I owe and I am still being harassed by them. Please do something. I do not owe you guys money, I do not receive any statements. I am getting fed up with you guys now!
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Our records indicate that Munnik Basson Dagama (MBD) is doing collections on your account on our behalf since December 2013.
Upon receipt of your post, we were troubled to hear of your experience and immediately escalated your query to MBD to investigate your concerns raised. We have been informed that this matter is receiving their urgent attention and that they hope to contact you shortly with feedback.
Following our telephonic conversation, again please accept our apologies for the delay in responding to your post.
Kind regards,
Lynn
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Our records indicate that Munnik Basson Dagama (MBD) is doing collections on your account on our behalf since December 2013.
Upon receipt of your post, we were troubled to hear of your experience and immediately escalated your query to MBD to investigate your concerns raised. We have been informed that this matter is receiving their urgent attention and that they hope to contact you shortly with feedback.
Following our telephonic conversation, again please accept our apologies for the delay in responding to your post.
Kind regards,
Lynn