aG
antigone G
1 reviews | Active since Sept 2013
07 Dec 2015, 14:04
MISSING PARCLE
I have placed an online order on the 25 November 2015 till this day I have not yet received it, I have phoned the contact centre numerous times and all they say is they are referring the matter to the fashion delivery department.<br> My account has already been charged for an item I don't have, please can I get the item or can I cancel the order.<br> Or could someone please provide me with a tracking number and the courier companies details.<br> <br> This is the 1st time I have problems with truworths delivery and I must say its so terrible
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Truworths's replyOfficial
10 Dec 2015, 13:26Hello s@nde024,
Thank you for your post.
We were quite concerned to hear of your Fashion Delivery experience and regret that we were not able to meet the delivery due date.
Whilst we acknowledge that the delay in delivery was as a result of an error on the part of our couriers, your query was not handled in the appropriate manner and has therefore been brought to the attention of our Customer Services Manager.
Following our telephonic conversation, you have confirmed that you received your order. Further to this we have waivered the delivery fee from your account.
We once again wish to sincerely apologize for any inconvenience caused and trust that your future experience with us will be one in line with the high service standards we set for ourselves.
Yours in Fashion,
Lynn
Thank you for your post.
We were quite concerned to hear of your Fashion Delivery experience and regret that we were not able to meet the delivery due date.
Whilst we acknowledge that the delay in delivery was as a result of an error on the part of our couriers, your query was not handled in the appropriate manner and has therefore been brought to the attention of our Customer Services Manager.
Following our telephonic conversation, you have confirmed that you received your order. Further to this we have waivered the delivery fee from your account.
We once again wish to sincerely apologize for any inconvenience caused and trust that your future experience with us will be one in line with the high service standards we set for ourselves.
Yours in Fashion,
Lynn
Best regards,
Truworths's reply10 Dec 2015, 13:26
Official
Hello s@nde024,
Thank you for your post.
We were quite concerned to hear of your Fashion Delivery experience and regret that we were not able to meet the delivery due date.
Whilst we acknowledge that the delay in delivery was as a result of an error on the part of our couriers, your query was not handled in the appropriate manner and has therefore been brought to the attention of our Customer Services Manager.
Following our telephonic conversation, you have confirmed that you received your order. Further to this we have waivered the delivery fee from your account.
We once again wish to sincerely apologize for any inconvenience caused and trust that your future experience with us will be one in line with the high service standards we set for ourselves.
Yours in Fashion,
Lynn
Thank you for your post.
We were quite concerned to hear of your Fashion Delivery experience and regret that we were not able to meet the delivery due date.
Whilst we acknowledge that the delay in delivery was as a result of an error on the part of our couriers, your query was not handled in the appropriate manner and has therefore been brought to the attention of our Customer Services Manager.
Following our telephonic conversation, you have confirmed that you received your order. Further to this we have waivered the delivery fee from your account.
We once again wish to sincerely apologize for any inconvenience caused and trust that your future experience with us will be one in line with the high service standards we set for ourselves.
Yours in Fashion,
Lynn
Best regards,