CW
Charlene W
1 reviews | Active since Dec 2015
07 Dec 2015, 10:30
Missing parcel
I placed an order with Truworths on 19/11/2015, I sent an email on 04/12/2015 to find out where the parcel is. On 07/12/2015 I made numerous calls to Truworths and everyone I spoke to promised to call me back. I eventually got the number of the Fashion Delivery manager, who unfortunately does not answer the phone.<br> <br> If you cannot find my parcel, which has already been allocated to my account then at least give me a waybill or parcel number or take it off my account.
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Truworths's replyOfficial
10 Dec 2015, 13:25Hello CJWilliams,
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Upon investigation we established that the delay in delivery of your parcel was caused due a capture error on the part of our couriers who attempted delivery to an incorrect area. We can confirm that this matter will be addressed with them.
Having said this, we are pleased to confirm that your parcel was delivered to your address of choice on 07 December 2015. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologise for any frustration or inconvenience this has caused you.
Yours sincerely,
Lynn
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Upon investigation we established that the delay in delivery of your parcel was caused due a capture error on the part of our couriers who attempted delivery to an incorrect area. We can confirm that this matter will be addressed with them.
Having said this, we are pleased to confirm that your parcel was delivered to your address of choice on 07 December 2015. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologise for any frustration or inconvenience this has caused you.
Yours sincerely,
Lynn
Best regards,
Truworths's reply10 Dec 2015, 13:25
Official
Hello CJWilliams,
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Upon investigation we established that the delay in delivery of your parcel was caused due a capture error on the part of our couriers who attempted delivery to an incorrect area. We can confirm that this matter will be addressed with them.
Having said this, we are pleased to confirm that your parcel was delivered to your address of choice on 07 December 2015. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologise for any frustration or inconvenience this has caused you.
Yours sincerely,
Lynn
Thank you for your post.
We sincerely apologise for the service you received regarding your Fashion Delivery order and agree that it is unacceptable and certainly not the norm.
Upon investigation we established that the delay in delivery of your parcel was caused due a capture error on the part of our couriers who attempted delivery to an incorrect area. We can confirm that this matter will be addressed with them.
Having said this, we are pleased to confirm that your parcel was delivered to your address of choice on 07 December 2015. In addition, the delivery fee has been waivered from your account.
We hope that the attention afforded to your query has reassured you that we value you as our customer and we once again apologise for any frustration or inconvenience this has caused you.
Yours sincerely,
Lynn
Best regards,