MISLEAD AND GIVEN FALSE INFORMATION BY CASHIER AT TRUWORTHS

I went to pay my account on Friday at Truworths Man in Vereeniging. While paying my account I wanted to buy two jackets because I had credit of 1000, according to my slip. The cashier informed me I must come back Saturday for the items. Saturday morning very early I went to the store. The cashier told me I am unable to buy but she will call head office to enquire. She called and When she ended the call she informed me that in order to get the Jackets I must pay additional R315, of which I did because it is winter and I wanted the jackets. As a single parent of three boys I planned to buy the two jackets on account for the eldest and cash for the other two. Meaning Friday when I left the shop I know I do not have to buy any jacket for the first one since the cashier said I will get my items Saturday morning. However after paying the additional 315, suddenly al credit was gone and I was left with only 288. She again called Head Office and they told her the credit was only for Friday 08 May 2020. I then demanded to see the store manager. She came and tried to assist to the best of her ability and again she tried to call Head Office and this time the phone was not answered. I waited 1 hour 40 minutes and no response. Decided to leave and asked the manager to keep me updated. And she got back to me informing me that Head Office said that there is nothing they can do, my credit facility was only for Friday and I forfeited it. My question, 1. why did the cashier inform me to come back Saturday 09 May 2020 I will get the jackets then 2. The cashier made me pay additional money, knowing very well I will not be able to buy since the credit was only for Friday.

In this though times now I am left with no money and no jackets because of a cashier who did not do her job. She gave me false information Mislead me while getting money out of me in the process.

All I want is the jackets that I wanted to buy, nothing more the cashier must be held accountable for turning me away on Friday 08 May 2020 knowing very well the facility would have expired by the.

I have all information in the form of till slips and am willing to provide such.