1 reviews | Active since Apr 2017
Mislead
<p>I got retrenched last year December and I went straight to the Truworths store to explain what happened. The man checked my account and told me that I have an insurance on my account and have been paying it and that means Truwoths will be able to pay off my account. However, they sent me an sms in January to say I must pay my account. I sent them an email explaining what I already told the man at the store and was advised to go to the store, i sent back and was told to fax my retrenchment letter, ID copy and my latest payslip which I did. But now they are sending sms's and emails demanding that I must pay my account. I was told that the insurance people will call me to sort out my issue and nobody has called me yet from December. They have sent an email now to say they demand the payment otherwise my credit record will be ruined. I don't know what to tell these people anymore, how will I pay my account if i don't have a job and iI</p> <p>have been paying insurance for my account. What;s the use of paying insurance if it cannot cover you? </p>
Thank you for your post and for allowing us the opportunity to respond.
The Retrenchment cover referred to in your post is underwritten by Hollard Insurance Company limited which is administered by Finrite. We therefore liaised with them to investigate this matter.
We and Finrite have attempted to contact you to provide you with the outcome of the investigation and regret that we have been unsuccessful in our attempts. We have subsequently sent you and email which has regrettably also failed.
We confirm receipt of your posts via our Facebook and Twitter pages and await your response with your correct email address for us to further assist you in this regard. We acknowledge your frustration and hope to hear from you soon.
Kind regards,
Truworths Online Team
Thank you for your post and for allowing us the opportunity to respond.
The Retrenchment cover referred to in your post is underwritten by Hollard Insurance Company limited which is administered by Finrite. We therefore liaised with them to investigate this matter.
We and Finrite have attempted to contact you to provide you with the outcome of the investigation and regret that we have been unsuccessful in our attempts. We have subsequently sent you and email which has regrettably also failed.
We confirm receipt of your posts via our Facebook and Twitter pages and await your response with your correct email address for us to further assist you in this regard. We acknowledge your frustration and hope to hear from you soon.
Kind regards,
Truworths Online Team