LM
Lesego M
1 reviews | Active since May 2011
13 Nov 2015, 12:01
Misjudgment Of What Race I Am
Friday the 6th of November at 19:30 - 19:45 i visited the the store, i was in the elements section to buy a mans cologne, i was humbly assisted by a sweet short colored lady who helped me find what i was looking for. As i proceeded to the counter at the elements section to pay i stood there almost 3 minuets until an Indian lady asked me do i need to pay? which i thought was such an idiotic question as i been standing there for awhile. she asked one of the 3 black ladies to assist me & with such utter shock and disgust the 3 ladies started exchanging words in SOTHO and ZULU saying \Shame
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Truworths's replyOfficial
19 Nov 2015, 11:59Hello Lee Mosito,
Thank you for your post.
At Truworths, we believe that our staff should live our company values, which in turn promotes a company culture of trust and mutual respect. As such we were truly concerned to read about the conduct of the consultants mentioned in your post.
We immediately escalated your concerns to the relevant management in store to investigate and take the appropriate action where applicable.
We were informed that the Store Manager has made attempts to contact you in this regard, but were regrettably unsuccessful in her attempts. We have further sent you an email and are currently awaiting your reply.
We appreciate the time you have taken to inform us of this matter and wish to assure you that we view matters of misconduct in a very serious light. We trust that we will be able to satisfactorily attend to this matter you upon receipt of your response.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we believe that our staff should live our company values, which in turn promotes a company culture of trust and mutual respect. As such we were truly concerned to read about the conduct of the consultants mentioned in your post.
We immediately escalated your concerns to the relevant management in store to investigate and take the appropriate action where applicable.
We were informed that the Store Manager has made attempts to contact you in this regard, but were regrettably unsuccessful in her attempts. We have further sent you an email and are currently awaiting your reply.
We appreciate the time you have taken to inform us of this matter and wish to assure you that we view matters of misconduct in a very serious light. We trust that we will be able to satisfactorily attend to this matter you upon receipt of your response.
Yours sincerely,
Lynn
Truworths's reply19 Nov 2015, 11:59
Official
Hello Lee Mosito,
Thank you for your post.
At Truworths, we believe that our staff should live our company values, which in turn promotes a company culture of trust and mutual respect. As such we were truly concerned to read about the conduct of the consultants mentioned in your post.
We immediately escalated your concerns to the relevant management in store to investigate and take the appropriate action where applicable.
We were informed that the Store Manager has made attempts to contact you in this regard, but were regrettably unsuccessful in her attempts. We have further sent you an email and are currently awaiting your reply.
We appreciate the time you have taken to inform us of this matter and wish to assure you that we view matters of misconduct in a very serious light. We trust that we will be able to satisfactorily attend to this matter you upon receipt of your response.
Yours sincerely,
Lynn
Thank you for your post.
At Truworths, we believe that our staff should live our company values, which in turn promotes a company culture of trust and mutual respect. As such we were truly concerned to read about the conduct of the consultants mentioned in your post.
We immediately escalated your concerns to the relevant management in store to investigate and take the appropriate action where applicable.
We were informed that the Store Manager has made attempts to contact you in this regard, but were regrettably unsuccessful in her attempts. We have further sent you an email and are currently awaiting your reply.
We appreciate the time you have taken to inform us of this matter and wish to assure you that we view matters of misconduct in a very serious light. We trust that we will be able to satisfactorily attend to this matter you upon receipt of your response.
Yours sincerely,
Lynn