PN
Philisiwe N

1 reviews | Active since Jan 2020

21 Aug 2024, 16:11

Mischief

When Lindiwe from Truworths Cosmetics in Sandton helped me, I unintentionally gave her more money to settle my account. After counting the money, she informed me that it was insufficient and that I only had R850. I was meant to pay R600.00, but she took it all and advised its R600.

I went back to store to check the footage and ask for the manager but 2 ladies assisted me and told me the comestic manager Shareen will contact me . All I need is to see the footage of the transaction as I strongly believe that Lindiwe took more money from me and kept it for herself as she already had knocked off when I went back to the store to ask her about the money 10min later.

I only had R50 notes with me , I need this to be investigated ASAP . I cannot wait for the cash out . I need a footage to be investigated.

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Replies (3)
Truworths
Truworths's reply27 Aug 2024, 08:20
Official
Good day,

Thank you for your review.

We are concerned to hear about your experience. Kindly be advised that the matter has been escalated to senior store management for further investigation. Please note that further feedback will be provided as soon as it becomes available.

Best regards,

PN
Philisiwe N's update27 Aug 2024, 09:15
Reviewer Update
Thank you. I returned to the store and spoke with the management, who took my information and told me they would wait until the cash out to see if Lindiwe wasn't over so they could look into it more. However, I really prefer more if we could watch the security footage.
PN
Philisiwe N's update14 Sept 2024, 00:01
Reviewer Update
No action has been taken still waiting for the store mama to call me after a brief meeting we had to
Repeat what already transpired