1 reviews | Active since Mar 2015
MIS LEADING ADVERTISING WITH WRONG PRICES
Dear Truworths,<br> <br> This morning your branch had a floral dress that had two prices on the display, when I enquired to make a purchase of the item for R140.00 as displayed I was told it is a mistake, they apologize and advice that they are sorry I cannot buy the dress for that price as it is a lot of money, then i requested to speak to the floor supervisor who advised that she cannot help us but to wait for a Store manager who went out for 2hrs to help us. The store assistance had already admitted that it was a mistake they made and they apologize but they cannot sell the item for the price advertised for, they will fix the price by removing the display, I'm sure as I type this mail the dress still does not have a price on the display as of the time I left the store. Attached is the document that was on display, Now you tell me how are supposed to know what was the correct price for one dress on the display with two prices. By the way Head Office said to the cashier that the dress was R550 and the R140 was for the dress underneath the Doll on the display how pathetic is that.
Thank you for your post.
We acknowledge your frustration in this regard and therefore immediately conducted an enquiry into the concerns you have raised.
We contacted the manager of the store to investigate this matter. We were informed that on the day of your visit there had been a dress on display for R550.00, and that this is the price that was on the tag. Below this, on the same display stand, price tag of R140.00 was for a different item which is regretfully no longer available in store. We believe that you were informed of this on the day of your visit.
To this end, you were correctly informed that as the garment you opted to purchase was priced correctly your request to purchase the garment at the price displayed for different garment could not be authorized.
The manager of the store has made various attempts to contact you in this regard and was regretfully unsuccessful in his attempts.
We trust that we were able to clarify your concerns in this regard and apologize for misunderstanding in this regard.
Kind regards,
Lynn
Thank you for your post.
We acknowledge your frustration in this regard and therefore immediately conducted an enquiry into the concerns you have raised.
We contacted the manager of the store to investigate this matter. We were informed that on the day of your visit there had been a dress on display for R550.00, and that this is the price that was on the tag. Below this, on the same display stand, price tag of R140.00 was for a different item which is regretfully no longer available in store. We believe that you were informed of this on the day of your visit.
To this end, you were correctly informed that as the garment you opted to purchase was priced correctly your request to purchase the garment at the price displayed for different garment could not be authorized.
The manager of the store has made various attempts to contact you in this regard and was regretfully unsuccessful in his attempts.
We trust that we were able to clarify your concerns in this regard and apologize for misunderstanding in this regard.
Kind regards,
Lynn