1 reviews | Active since Nov 2014
Messy accounts
Since Monday 18 may get daily a call to be inform my account in arrears. Notify them every time i akways settle on the last day of the month. Even mail to their service (as on my statement) proof of last 3mnths payments. Receive sms to phone ct nr which i then do cause to get phoned for an instalment 'in arrears' of R116 is embarassing. Then their call centre inform me.....please phone the following nr......for some reason i lost my patience? Guy assist me and say all is fine.<br> Till 6pm....truworths phone me again...accouny in arrears. So i give them a piece of my mind and offer my services as financial manager as truworths clearly have major problems. Then he said no he is phoning for may instalment...what the hell !! Is this job creation what a waste and upsetting clients. <br> Clearly my payment if 30 April was misallocated to another clients account. Wonder how long they are going to get this fixed?? Last year it was dstv....took them 5months<br> So lets see if Truworths can beat them. What a bunch of idiots and worse they get paid to irritate you when they mess up. <br> <br>
Thank you for your post.
We acknowledge your frustration regarding the collections communications that you have received regarding the status of your Truworths account. Upon reviewing your account we established that you paid your installment that was due by 06 May 2015 but you did not pay the full amount due which includes the Annual Service Fee.
We are pleased to confirm that the amount due has been settled and your account is currently up to date with payment, following your payment received on 22 May.
We value your support and long-lasting relationship with our company. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind Regards,
Lynn
Thank you for your post.
We acknowledge your frustration regarding the collections communications that you have received regarding the status of your Truworths account. Upon reviewing your account we established that you paid your installment that was due by 06 May 2015 but you did not pay the full amount due which includes the Annual Service Fee.
We are pleased to confirm that the amount due has been settled and your account is currently up to date with payment, following your payment received on 22 May.
We value your support and long-lasting relationship with our company. If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind Regards,
Lynn
