1 reviews | Active since Mar 2017
MESS UP WITH DEBIT ORDER DATE
<p>SO MY ACCOUNT WAS DEBITED INCORRECTLY LAST MONTH.MY DEBIT ORDER DATE IS THE 25TH OF EVERY MONTH BUT MY ACC WAS DEBITED ON THE 24TH MARCH WHEN THERE WERE NO FUNDS IN MY ACCOUNT.THE 25TH OF MARCH WAS A SATURDAY AND AFTER MY ACCOUNT WAS DEBITED ON THE INCORRECT DATE TRUWORTHS/IDENTITY FAILED TO DEBIT MY ACCOUNT AGAIN.MY ACCOUNT SHOULD OF BEEN DEBITED AGAIN ON THE NEXT WORKING DAY WHICH WAS THE 27TH MARCH BUT THIS WAS NOT DONE,NOW MY ACCOUNT IS GOING TO BE DEBITED TWICE THIS MONTH NOT ONLY FOR ME TRUWORS ACCOUNT BUT FOR MY IDENTITY ACCOUNT AS WELL,I CALLED INTO THE CALL CENTER YESTERDAY THE 13/03/2017 TO MAKE ARRANGEMENTS FOR MY ACCOUNT TO BE DEBITED ON THE 27/03/2017 AND I STILL GOT A LETTER THIS MORNING STATING THAT MY ACCOUNT IS GOING TO BE HANDED OVER TO THE LAWYERS,THIS IS SO ANNOYING AS I HAVE NEVER FAULTED ON MY PAYMENTS TO TRUWORTHS AND IDENTITY,AND NOW BECAUSE OF A MISTAKE ON THEIR SIDE I HAVE TO SUFFER AND BE DEBITED TWICE THIS MONTH.I DEMAND A RESPONSE FROM MANAGEMENT WITH REGARDS TO THIS AS THIS IS TRULY NOT FAIR I WILL MAKE SURE I TELL MY FRIENDS AND FAMILY THAT HAVE ACCOUNTS WITH YOU NOT TO USE YOU ANY MORE .</p>
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
According to our records, we confirm that the debit order on your account was set for the 25th of each month. Should the debit order date be on a weekend, the funds will be either debited the first working day before or after the chosen date.
As 25 February 2017 was on a Saturday, the debit order was processed on Friday, 24 February 2017. We confirm that Customer Services has been in contact with you to discuss and address your concerns raised and that your debit order date was amended to be processed on the 27th of every month.
We sincerely apologise for any inconvenience that may have been caused as a result of this matter.
Should you have any further queries or concerns, please feel free to contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
According to our records, we confirm that the debit order on your account was set for the 25th of each month. Should the debit order date be on a weekend, the funds will be either debited the first working day before or after the chosen date.
As 25 February 2017 was on a Saturday, the debit order was processed on Friday, 24 February 2017. We confirm that Customer Services has been in contact with you to discuss and address your concerns raised and that your debit order date was amended to be processed on the 27th of every month.
We sincerely apologise for any inconvenience that may have been caused as a result of this matter.
Should you have any further queries or concerns, please feel free to contact us on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team