******, ****MERS & ****S!!!!!

I had the worst experience at Uzzi Maponya Mall, I went there to pay R300 for my mother’s account and their sales lady(Pamela) mistakenly put an extra zero in the speedpoint machine. I was promised a refund and that I had to come the next day to fill in a form for it. Only for me to come the next day and the Supervisor (Zayn) disrespected me on the phone and told me I would not be getting it back even after explaining to him that I was not the account holder, and that the account belonged to my mother, and that I was only helping my mother pay her account and therefore the card used was my bank card and not her bank card. He still rudely refused and proceeded to tell me that he would further ensure that my mothers truworths account would be blocked. When I asked him why I was NOT getting my money back he said “Because He Can” clearly exercising his power and position. They are ******, and ****s and abuse power. They don’t take responsibility for their mistakes, Pamela is their sales person, why am I being punished for her mistake??

I have fought for my money for 4 days with them promising to give me my money, I was promised my R2700 refund on the day I went there and they told me to come back (which was the day after this error was made), only for me to get there and their Supervisor Zayn suddenly doesn’t want to , even when the supervisor before him had agreed and told me to come the next day. This was not my mother’s card making this payment it was mine and I am NOT the account holder. Why are they refusing to understand that?? I am so angry and frustrated at this unfairness. I WANT MY MONEY!!!