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wiandri G

1 reviews | Active since Sept 2015

08 Nov 2019, 12:48

MBD Handover

Dear Truworths

As you shall notice i was without a job for period of time. I explained to several people calling me as soon as i start working again i will continue paying my account. i was let go by the company i worked for due to being pregnant. i had my son and 3 months after that i started working again . I am so furious due to the fact you guys handed me over to you debt collectors MBD . I am sorry to say but i will not and hear me clear i will not pay them anything as i explained my situation numerous times. I am almost done paying you guys but further more i will not be paying them not one cent. i would like for someone from truworths to get in touch with me as this is becoming very annoying.

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Replies (2)
Truworths
Truworths's reply11 Nov 2019, 09:22
Official
 We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team

Best regards,

Truworths
Truworths's reply20 Nov 2019, 16:50
Official
 Thank you for bringing this matter to our attention. 

We acknowledge your frustration regarding communications about the status of your Truworths account. However, when an account reflects in arrears, the account holder will receive various forms of communication, in order to obtain a suitable payment arrangement. 

Upon reviewing your account, we can confirm that your account has been handed over to MBD and wish to advise that for account-related concerns please contact MBD directly on ***. Following the communication we had with you, we can confirm that you informed about this and are pleased that this matter has been resolved. 

Kind regards, 

Truworths Online Team

Best regards,