1 reviews | Active since Nov 2015
MBD debt collectors
<p>Truworths is one of the worst creditors,I have been paying my account not all of the money now they have taken my account to MBD is not like I was not paying at all.MBD is now telling me they only do debit orders and if I pay at the store not on their account my Truworths account will still be in arrears because they won't recognize the payment.I don't know what NCR is saying about this because is not fair at all. Thats why most of South Africans have bad record.</p>
Thank you for your post.
We acknowledge your frustration and can confirm that your account is currently being handled by Munnik Basson Da Gama (MBD) who does collections our behalf. We therefore raised your concerns with them to investigate. We were informed that the consultant in question had indeed incorrectly informed you regarding the payment options available for your account. They will further be taking the appropriate correct action against the consultant to ensure that this remains an isolated incident.
We can verify that we have contacted you to apologize for your experience on behalf of MBD and we confirm that a payment arrangement was noted for your account on 14 July 2016.
We kindly urge you to honor this arrangement and look forward to your account being brought up to date with payment so you can enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration and can confirm that your account is currently being handled by Munnik Basson Da Gama (MBD) who does collections our behalf. We therefore raised your concerns with them to investigate. We were informed that the consultant in question had indeed incorrectly informed you regarding the payment options available for your account. They will further be taking the appropriate correct action against the consultant to ensure that this remains an isolated incident.
We can verify that we have contacted you to apologize for your experience on behalf of MBD and we confirm that a payment arrangement was noted for your account on 14 July 2016.
We kindly urge you to honor this arrangement and look forward to your account being brought up to date with payment so you can enjoy all the benefits of being a Truworths account holder.
Kind regards,
Truworths Online Team