1 reviews | Active since Aug 2015
Mary Janedidn't treat me like a *****
I have a complaint about the service i received from a Truworths store in West Street.I was assisted by a store associate on the 10/08/15 with a specific BVLGARI cologne that i wanted to buy and when i got home i realised that what she had given me was actually after shave and not the cologne that i had asked for.On the 11/08/15 i went back to the store to explain what had happened.The manager, Mary Jane did not treat me well at all as a custormer.She put the blame on me and said that the after shave has been used and that the box looks very old for something that was bought the day before.I tolerated her negetive attitude as I waited to hear what her final decision would be about the product I had bought.She finally said that they would still need to check the product to see and confirm what i was saying was true and that the people who will do that will only come on Wednesday 13/08/15 and i had to leave the after shave and the slip as i was only in Durban to visit family for the long weekend because i am currently residing in uLundi.She basically made me as a custormer feel like a *****/*****.
Thank you for your post and affording us the opportunity to respond.
We were truly concerned to read about your experience and as such escalated this matter to the store manager of the store mentioned in your post. As the store manager was not available we enquired admin manager.
We were informed that she is aware of your query and was the one that attended to you on the day of your return to the store. Whilst she denies having attended to you in the manner you described in your post, she has apologized for the way in which you felt she attended to your query on the day of your visit.
Further to this, she informed us that the consultant had indeed provided you with the incorrect item. She was however unable to credit the aftershave as it had been opened and used. The matter was therefore escalated to the representative for the fragrance to liaise with the supplier.
We believe that the admin manager has been in contact with you on to apologize and were able to adequately resolve this matter for you.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were truly concerned to read about your experience and as such escalated this matter to the store manager of the store mentioned in your post. As the store manager was not available we enquired admin manager.
We were informed that she is aware of your query and was the one that attended to you on the day of your return to the store. Whilst she denies having attended to you in the manner you described in your post, she has apologized for the way in which you felt she attended to your query on the day of your visit.
Further to this, she informed us that the consultant had indeed provided you with the incorrect item. She was however unable to credit the aftershave as it had been opened and used. The matter was therefore escalated to the representative for the fragrance to liaise with the supplier.
We believe that the admin manager has been in contact with you on to apologize and were able to adequately resolve this matter for you.
Yours sincerely,
Lynn