Maponya mall Manager Zinhle with bad attitude

<p><br />I've been with truworths for years and never had issues until last months when i returned a shirt to maponya mall, i bought the shirt at Northgate mall and returned it to Maponya Mall where i was told that they will not be able to assist me with it because the time for me to return it is long over due. i asked to speak to the manager because i was surprised of the fact that they say they wont be able to assist me...what hurts me most is the attitude that i got from the manager yoooh i was shocked and wondered that as the manager she was supposed to be more polite and more accommodating but she was worse that the first person i spoke too i told myself that and nobody can assist me, i called customer services they gave me a ref number and promised to call me in 48hrs but till today nothing has happened i called them on the 10/05/2017 till to date im still waiting I am not someone to complain though but I expected better from the customer service department that deliver no service! consultants make commitments to call me back and give feedback but no call backs. I am fed up with the service and will start naming and shaming the consultants.</p>