RR
Remina R
1 reviews | Active since Jul 2010
10 Feb 2022, 02:09
Manager's Attitude woodlands store disgusting
Truworths Reduced items is a ripoff. Check your receipt or you are charged a higher price than what you are suppose to pay. This happened to me. I bought more than 8 items, all prices were wrong. What was disgusting for me was the manager (Zandile) attitude when i called in. She insisted she cannot confirm which price i should have been charged unless i come in the store even though Thembi, the cashier agreed that yes i must pay the lowest/latest price. I knew this all along but she refused to speak to it unless i come in store. I told her i would need refund for my petrol...then we reached a deadlock, after that nothing happened till today. I want my money back wrongfully charged based on the wrong price plus petrol to go back to the store.
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Remina R's updateReviewer Update
12 Feb 2022, 22:06HelloPeter
I hereby would like to withdraw my complaint as above written on the 10th February 2022 and confirm that indeed i was contacted and the matter was due to be finalized/resolved tomorrow. My daughter had a look at my receipt today and picked up that under each item, a discounted amount has been added. I misread the receipt, I did not pick up that, although the amount I was suppose to pay does not appear on the Receipt, they only arrive at it by subtracting the discounted amount from the price in the middle to get to the price that is hand-written with a black marker, and is the price I am suppose to pay. (i.e. on the price tag one get 3 prices, 1st priced, reduced price, and further reduced hand-written with a marker). The confusion happen because the price I was suppose to pay does not appear on the receipt, but you only get to it when they add the discounted amount.
I would like to take this opportunity to apologize for this total confusion which led to unhappiness and frustration when I tried to communicate with the store manager. The clarity i should have been given is that the hand-written price with a marker will not appear on the receipt, BUT, has been discounted under each item. I understand why they could not easily do this because they did not have a copy of the receipt I referred to as this was only telephonic communication. The manager requested that i come in store, but I requested to be reimbursed for my petrol, which is here where we reached a deadlock and i took to this platform after I could not succeed in calling Truworths head office number I picked on the Internet.
The area manager was due to meet me tomorrow with me to resolve this matter but i have also send him sms on his phone to cancel this arrangement.
I would like to thank Truworths for their willingness to resolve this matter and I will definitely call again in store.
My sincere apology for this error/confusion once more.
I hereby would like to withdraw my complaint as above written on the 10th February 2022 and confirm that indeed i was contacted and the matter was due to be finalized/resolved tomorrow. My daughter had a look at my receipt today and picked up that under each item, a discounted amount has been added. I misread the receipt, I did not pick up that, although the amount I was suppose to pay does not appear on the Receipt, they only arrive at it by subtracting the discounted amount from the price in the middle to get to the price that is hand-written with a black marker, and is the price I am suppose to pay. (i.e. on the price tag one get 3 prices, 1st priced, reduced price, and further reduced hand-written with a marker). The confusion happen because the price I was suppose to pay does not appear on the receipt, but you only get to it when they add the discounted amount.
I would like to take this opportunity to apologize for this total confusion which led to unhappiness and frustration when I tried to communicate with the store manager. The clarity i should have been given is that the hand-written price with a marker will not appear on the receipt, BUT, has been discounted under each item. I understand why they could not easily do this because they did not have a copy of the receipt I referred to as this was only telephonic communication. The manager requested that i come in store, but I requested to be reimbursed for my petrol, which is here where we reached a deadlock and i took to this platform after I could not succeed in calling Truworths head office number I picked on the Internet.
The area manager was due to meet me tomorrow with me to resolve this matter but i have also send him sms on his phone to cancel this arrangement.
I would like to thank Truworths for their willingness to resolve this matter and I will definitely call again in store.
My sincere apology for this error/confusion once more.
RR
Remina R's update12 Feb 2022, 22:06
Reviewer Update
HelloPeter
I hereby would like to withdraw my complaint as above written on the 10th February 2022 and confirm that indeed i was contacted and the matter was due to be finalized/resolved tomorrow. My daughter had a look at my receipt today and picked up that under each item, a discounted amount has been added. I misread the receipt, I did not pick up that, although the amount I was suppose to pay does not appear on the Receipt, they only arrive at it by subtracting the discounted amount from the price in the middle to get to the price that is hand-written with a black marker, and is the price I am suppose to pay. (i.e. on the price tag one get 3 prices, 1st priced, reduced price, and further reduced hand-written with a marker). The confusion happen because the price I was suppose to pay does not appear on the receipt, but you only get to it when they add the discounted amount.
I would like to take this opportunity to apologize for this total confusion which led to unhappiness and frustration when I tried to communicate with the store manager. The clarity i should have been given is that the hand-written price with a marker will not appear on the receipt, BUT, has been discounted under each item. I understand why they could not easily do this because they did not have a copy of the receipt I referred to as this was only telephonic communication. The manager requested that i come in store, but I requested to be reimbursed for my petrol, which is here where we reached a deadlock and i took to this platform after I could not succeed in calling Truworths head office number I picked on the Internet.
The area manager was due to meet me tomorrow with me to resolve this matter but i have also send him sms on his phone to cancel this arrangement.
I would like to thank Truworths for their willingness to resolve this matter and I will definitely call again in store.
My sincere apology for this error/confusion once more.
I hereby would like to withdraw my complaint as above written on the 10th February 2022 and confirm that indeed i was contacted and the matter was due to be finalized/resolved tomorrow. My daughter had a look at my receipt today and picked up that under each item, a discounted amount has been added. I misread the receipt, I did not pick up that, although the amount I was suppose to pay does not appear on the Receipt, they only arrive at it by subtracting the discounted amount from the price in the middle to get to the price that is hand-written with a black marker, and is the price I am suppose to pay. (i.e. on the price tag one get 3 prices, 1st priced, reduced price, and further reduced hand-written with a marker). The confusion happen because the price I was suppose to pay does not appear on the receipt, but you only get to it when they add the discounted amount.
I would like to take this opportunity to apologize for this total confusion which led to unhappiness and frustration when I tried to communicate with the store manager. The clarity i should have been given is that the hand-written price with a marker will not appear on the receipt, BUT, has been discounted under each item. I understand why they could not easily do this because they did not have a copy of the receipt I referred to as this was only telephonic communication. The manager requested that i come in store, but I requested to be reimbursed for my petrol, which is here where we reached a deadlock and i took to this platform after I could not succeed in calling Truworths head office number I picked on the Internet.
The area manager was due to meet me tomorrow with me to resolve this matter but i have also send him sms on his phone to cancel this arrangement.
I would like to thank Truworths for their willingness to resolve this matter and I will definitely call again in store.
My sincere apology for this error/confusion once more.