Manager refuses to give item at marked price

Very disgusted with The Glen Truworths service. There was items in the Real Sale area, even marked with a red sticker that it is on mark down, not just 1 item, a full size curve. The item rang up at normal price, when queried the managers response was it was marked accidently, it is not on sale. As per CPA (i am a Branch Manager myself) you have to give the product for marked price. She refused point blank to give me the item for the price it was marked at. I told her I was going to take it further, her response, all she has to do is apologise, that all. If she overides the price like she is supposed to she is going to get into trouble and the staff member who was responsible a warning. This is not the customers problem. <br> <br> Since when do you tell a customer that all I have to do is apologise, I dont have to give you the item for the price it is marked as. If it was 1 item out of a range I could understand, but it was a full size curve that was marked down, mistakes happen, but seriously take responsibility and give the items for the price it is marked at. Dont just say all i have to do is say sorry. <br> <br>