d-ln
debbie - lee naidoo
1 reviews | Active since Mar 2013
19 Feb 2016, 08:42
manager refused to credit my damaged item
I purchased a shirt in January from the uzzi store in pavillion and after 1 wash the button fell off ,stitches were opening under the arm and a button hole was stretched. I went to the store yesterday 18/02 and the manager refused to take back the shirt he said there is nothing wrong with it and he was so ******** about it. I am totally ****ed off about this as this short is almost R500 and I only used it once seems like this store gives excellent service when customers are purchasing but there is no after service
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Truworths's replyOfficial
23 Feb 2016, 08:04Hello debbieln,
Thank you for your post.
We always strive to provide our customers with quality merchandise of exceptional standards and were therefore concerned to read of your recent experience.
We have liaised with the Manager of the store mentioned in your post and were informed that upon assessing the garment his findings were that the defect did not arise as a result of manufacturing fault and as such he declined the return of your garment.
Following our telephonic conversation, we can verify that you have agreed to return the garment to your closest Truworths store for it to be sent to our Quality Assurance department for further assessment.
We trust that your query will be successfully resolved once the assessment has been concluded.
Kind regards,
Lynn
Thank you for your post.
We always strive to provide our customers with quality merchandise of exceptional standards and were therefore concerned to read of your recent experience.
We have liaised with the Manager of the store mentioned in your post and were informed that upon assessing the garment his findings were that the defect did not arise as a result of manufacturing fault and as such he declined the return of your garment.
Following our telephonic conversation, we can verify that you have agreed to return the garment to your closest Truworths store for it to be sent to our Quality Assurance department for further assessment.
We trust that your query will be successfully resolved once the assessment has been concluded.
Kind regards,
Lynn
Truworths's reply23 Feb 2016, 08:04
Official
Hello debbieln,
Thank you for your post.
We always strive to provide our customers with quality merchandise of exceptional standards and were therefore concerned to read of your recent experience.
We have liaised with the Manager of the store mentioned in your post and were informed that upon assessing the garment his findings were that the defect did not arise as a result of manufacturing fault and as such he declined the return of your garment.
Following our telephonic conversation, we can verify that you have agreed to return the garment to your closest Truworths store for it to be sent to our Quality Assurance department for further assessment.
We trust that your query will be successfully resolved once the assessment has been concluded.
Kind regards,
Lynn
Thank you for your post.
We always strive to provide our customers with quality merchandise of exceptional standards and were therefore concerned to read of your recent experience.
We have liaised with the Manager of the store mentioned in your post and were informed that upon assessing the garment his findings were that the defect did not arise as a result of manufacturing fault and as such he declined the return of your garment.
Following our telephonic conversation, we can verify that you have agreed to return the garment to your closest Truworths store for it to be sent to our Quality Assurance department for further assessment.
We trust that your query will be successfully resolved once the assessment has been concluded.
Kind regards,
Lynn