NS
Nicole S

1 reviews | Active since Jul 2014

01 Feb 2016, 17:36

Management and not very helpful and assistive

So I bought items for my daughter while I was pregnant and a week later she was born. Today I went into Truworths Blue Route branch to exchange as they are to big for her but unfortunately I do not have the receipts... even those the tags and everything is still in tack. The manager very unassistive says she can't help me ... <br> So instead of the manager Trying to at least assist and advise what I can do to exchange it, she just says no, there's nothing she can do. She doesn't offer to call head office or anything... unprofessional honestly<br> <br> Its unacceptable!!! I spent money at the store and this is the way you help and try to satisfy your clients to keep coming back? I know each company has their own policy but some how there has to be a way I can be accommodated? Its like saying I stole the two items of clothing. <br> <br> Really upset and unhappy about the service I have received. Now I sit with two garments that are to the value of nearly R 500 and no1 can wear it? <br> <br> Will never support any store associated with Truworths brand <br>

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Replies (1)
Truworths
Truworths's reply05 Feb 2016, 12:10
Official
Hello NSYLVESTER01,

Thank you for your post.

Our Returns Policy facilitates an exchange or a credit on an item(s) returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented on return as proof of purchase and all the requirements of our returns policy are met. This policy is also displayed on the reverse side of our invoices.

As you do not have the required proof of purchase, you were correctly informed in store that a return or exchange could not be authorized.

Our customers are important to us and we go to great lengths to ensure that the merchandise we sell meets our high standards and the latest fashion trends.

We regret that we are not able to assist you with this but should you have any other matter of concern, please contact us at *** or on 021- ***.

Kind regards,

Lynn