1 reviews | Active since May 2016
Makeup Consultants in Truworths Shocking
<p>I went into Truworths around 16h00. I approached the Revlon shelf, since I specifically wanted to purchase a Revlon powder. I wanted the powder to be tested. I was clear in my request : Please may I test this powder ? I picked up the shade I thought was a match. The lady wearing a Black Uniform proceeds to pick up a plastic price list to inform me of the price. I told her I couldn't care less about the price. I want to test the shade before I could purchase. Once again she thought telling me the price would scare me off. I am a well kempt professional, a medical doctor by trade. I don't think she acted appropriately, and frankly speaking felt insulted. I asked a third time to refrain from quoting prices. I want to test the shade. Finally she told me after a waste of my time, the consultant for Revlon was not in for the day! Why does Truworths simply not shut the shelf down for the day to save customers from this humiliation from their consultants. I would like an explanation? This is NOT the first time I experience this "consultant" is not there excuse for poor service.</p>
Thank you for your post.
At Truworths providing our customers with an effortless and pleasant shopping experience is fundamental importance to us therefore we aim to ensure that our store consultants are always knowledgeable and treat our customers in a professional and respectful manner.
As we were concerned to read of your experience we immediately escalated this matter to the Store Manager to address with the staff. We were informed that she has contacted you to discuss this matter and apologized for the manner in which you were assisted.
We wish to thank you for the feedback provided and trust that we will see you in our stores again soon.
Yours sincerely,
Truworths Online Team
Thank you for your post.
At Truworths providing our customers with an effortless and pleasant shopping experience is fundamental importance to us therefore we aim to ensure that our store consultants are always knowledgeable and treat our customers in a professional and respectful manner.
As we were concerned to read of your experience we immediately escalated this matter to the Store Manager to address with the staff. We were informed that she has contacted you to discuss this matter and apologized for the manner in which you were assisted.
We wish to thank you for the feedback provided and trust that we will see you in our stores again soon.
Yours sincerely,
Truworths Online Team