NS
Nolitha S
1 reviews | Active since Nov 2017
22 May 2019, 14:27
Made feel worthless
I was in George, Garden Route Mall Truworths 30 minutes ago. I wanted to buy my child boots and myself earings and sun glasses. I waited long at the counter because a lady was being helped, one of the stuff members came to me and apologised and asked me to go pay at the cosmetics, since it wasn't full and they were helping a customer. At the cosmetics the white lady said I should wait she was gna help me and there was no one standing on the line, I waited and then another woman passed and she helped her before me as I was standing there like a fool. I hate the treatment I received, therefore I'm never setting my foot in that truworths... I was made feel worthless.
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Replies (2)Truworths's replyOfficial
23 May 2019, 12:58 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply23 May 2019, 12:58
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
28 May 2019, 10:14 At Truworths one of our core values is to provide service excellence at all times. We expect this from management and all staff .We are concerned to hear about your experience and escalated this matter to the relevant Management to attend to.
We can confirm that the store Manager has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
We can confirm that the store Manager has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
Truworths's reply28 May 2019, 10:14
Official
At Truworths one of our core values is to provide service excellence at all times. We expect this from management and all staff .We are concerned to hear about your experience and escalated this matter to the relevant Management to attend to.
We can confirm that the store Manager has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
We can confirm that the store Manager has been in contact with you to convey our sincerest apologies, and can further confirm that this matter has been resolved.
We value your continued support. We encourage you to contact us on 021- *** or e-mail *** if you have any further queries or concerns, and we will gladly assist you. Kind regards,
Truworths Online Team
