1 reviews | Active since Apr 2010
Made arrangement will pay later in this month
I made an arrangement with an agent whom phoned me on the 7th - I told her that my clients paid me with cheques and that I must wait for cheques to clear. I said to her I will pay R1500 on the 16th of March and then again on 18th of March another R1000. I also did make the payments - as I promised. In between I was harassed<br> with calls every day and sms'se - I later blocked the calls because I made the arrangment and why does the agents still call? In between Truworths even went further and handed my account over to MDS ? Why? I said I will pay R1500 on the 16th and R1000 on the 18th? Truworths I am a very loyal client for many years - I did not ditch my payments - I told the agent I am waiting for cheques to be cleared - I even mentioned the dates.<br> Still I get ugly letters from MDS - All of a sudden they want R14 000 - they must collect the amount? I really feel this is not fair - It is not that I ditch my responsibility - it was a situation I explained - and I kept to it
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. We were concerned that your account was incurring late payment fees and that your payment profile held with us and at the credit bureaus were being affected negatively. As this has a direct impact on future credit applications that you may have, you received regular updates with regards to the status of your account.
We confirm and appreciate the payments received thus far. We can also verify that your account was not officially handed over to the external collections agency, but that they were merely administering the account on our behalf.
We trust that were able to clarify the concerns raised in your post and look forward to seeing you in our stores again soon.
Kind regards,
Charmaine
Thank you for your post.
We acknowledge your frustration regarding communications about the status of your Truworths account. We were concerned that your account was incurring late payment fees and that your payment profile held with us and at the credit bureaus were being affected negatively. As this has a direct impact on future credit applications that you may have, you received regular updates with regards to the status of your account.
We confirm and appreciate the payments received thus far. We can also verify that your account was not officially handed over to the external collections agency, but that they were merely administering the account on our behalf.
We trust that were able to clarify the concerns raised in your post and look forward to seeing you in our stores again soon.
Kind regards,
Charmaine