DK
Desivan K
1 reviews | Active since Aug 2014
30 Jun 2015, 06:12
Lynn Forwarded me to branch manager with no clue
Lynn<br> <br> Following my un professional experience with your branch manager and getting no joy, He siding with the staff of that useless branch I think you must get somebody higher to give me a call, The Poeple running truworths seems like they take customers from pillar to post, and customers are treated very poorly with querries, This will go on until my querry is attended to <br> <br> And following your response nothing is sorted out
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Truworths's replyOfficial
03 Jul 2015, 13:37Hello desivank,
Thank you for your post and affording us the opportunity to respond.
We wish to confirm that this matter was escalated to the Area Manager following your complaint on 23 June 2015. We believe he was in contact with you on 24 June regarding your concerns raised.
We acknowledge that you are not happy with the feedback you have been provided to date, and have requested that the Divisional Manager contact you. We were informed that he will only be available on by Monday 06 July and that he will contact you on this day.
We apologise for the delay, however trust that he will be able to sufficiently attend to your concerns pertaining to this matter.
Should you in the interim have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We wish to confirm that this matter was escalated to the Area Manager following your complaint on 23 June 2015. We believe he was in contact with you on 24 June regarding your concerns raised.
We acknowledge that you are not happy with the feedback you have been provided to date, and have requested that the Divisional Manager contact you. We were informed that he will only be available on by Monday 06 July and that he will contact you on this day.
We apologise for the delay, however trust that he will be able to sufficiently attend to your concerns pertaining to this matter.
Should you in the interim have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply03 Jul 2015, 13:37
Official
Hello desivank,
Thank you for your post and affording us the opportunity to respond.
We wish to confirm that this matter was escalated to the Area Manager following your complaint on 23 June 2015. We believe he was in contact with you on 24 June regarding your concerns raised.
We acknowledge that you are not happy with the feedback you have been provided to date, and have requested that the Divisional Manager contact you. We were informed that he will only be available on by Monday 06 July and that he will contact you on this day.
We apologise for the delay, however trust that he will be able to sufficiently attend to your concerns pertaining to this matter.
Should you in the interim have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We wish to confirm that this matter was escalated to the Area Manager following your complaint on 23 June 2015. We believe he was in contact with you on 24 June regarding your concerns raised.
We acknowledge that you are not happy with the feedback you have been provided to date, and have requested that the Divisional Manager contact you. We were informed that he will only be available on by Monday 06 July and that he will contact you on this day.
We apologise for the delay, however trust that he will be able to sufficiently attend to your concerns pertaining to this matter.
Should you in the interim have any further comments or suggestions, please contact us on *** or via email on ***.
Kind regards,
Lynn