Lousy return policies

I have just been to your branch at Springs Mall to exchange a clothing item for a different size. To my surprise they asked me for a card or ID of the account holder. Why must you make things so difficult the item is the same thing just a different size and I have the slip. This was a gift and the account holder is not even around Springs. This is why nobody wants to buy from your stores because a this is really frustrating for the customer. I had to go back with the item because now I am forced to keep a wrongs size. This is pathetic!!