LS
Lynette S
1 reviews | Active since Jun 2014
26 Mar 2015, 19:43
Loud music
Been into Truworths on the 25/3/2015 and this afternoon 26/3/2015. They are playing their music so hard that it's a pain to do shopping. I do love music and I like it hard and heavy but NOT in a shop like this. The branch is closest to my house and convenient for me to visit but I might just not go there again. And it's not because they play african music, so nothing racial please....if they played my taste in music as hard as that it would have been just as bad.
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Truworths's replyOfficial
31 Mar 2015, 11:35Hello Lynetteschoe,
We thank you for allowing us to address your concerns, and hope that we can resolve your query.
The global trend is to play in-store music so that it creates a 'vibe' which is young and energetic, and this is a crucial component of our brand image. Having said this, the volume must be appropriate for all our customers, whilst creating an energetic and trendy vibe in our stores.
This matter was escalated to the relevant Store Manager to attend to, and she has committed to look into the matter, in order to acceptably address your concerns raised. We believe that she has been in contact with you regarding this matter, and apologized for any inconvenience resulting from this.
We trust that we have adequately attended to this issue for you. Please contact us directly on *** or e-mail *** if you require assistance with any other matter of concerns.
Kind regards,
Charmaine
We thank you for allowing us to address your concerns, and hope that we can resolve your query.
The global trend is to play in-store music so that it creates a 'vibe' which is young and energetic, and this is a crucial component of our brand image. Having said this, the volume must be appropriate for all our customers, whilst creating an energetic and trendy vibe in our stores.
This matter was escalated to the relevant Store Manager to attend to, and she has committed to look into the matter, in order to acceptably address your concerns raised. We believe that she has been in contact with you regarding this matter, and apologized for any inconvenience resulting from this.
We trust that we have adequately attended to this issue for you. Please contact us directly on *** or e-mail *** if you require assistance with any other matter of concerns.
Kind regards,
Charmaine
Truworths's reply31 Mar 2015, 11:35
Official
Hello Lynetteschoe,
We thank you for allowing us to address your concerns, and hope that we can resolve your query.
The global trend is to play in-store music so that it creates a 'vibe' which is young and energetic, and this is a crucial component of our brand image. Having said this, the volume must be appropriate for all our customers, whilst creating an energetic and trendy vibe in our stores.
This matter was escalated to the relevant Store Manager to attend to, and she has committed to look into the matter, in order to acceptably address your concerns raised. We believe that she has been in contact with you regarding this matter, and apologized for any inconvenience resulting from this.
We trust that we have adequately attended to this issue for you. Please contact us directly on *** or e-mail *** if you require assistance with any other matter of concerns.
Kind regards,
Charmaine
We thank you for allowing us to address your concerns, and hope that we can resolve your query.
The global trend is to play in-store music so that it creates a 'vibe' which is young and energetic, and this is a crucial component of our brand image. Having said this, the volume must be appropriate for all our customers, whilst creating an energetic and trendy vibe in our stores.
This matter was escalated to the relevant Store Manager to attend to, and she has committed to look into the matter, in order to acceptably address your concerns raised. We believe that she has been in contact with you regarding this matter, and apologized for any inconvenience resulting from this.
We trust that we have adequately attended to this issue for you. Please contact us directly on *** or e-mail *** if you require assistance with any other matter of concerns.
Kind regards,
Charmaine