1 reviews | Active since Apr 2015
Lost Slip
I bought two items on 02/04/15, just after 5 when the store was closing. It was the easter rush and all. I somehow lost the slip and wanted to return the 1 item but only got a chance to go today. Normally if I don't have a slip they will look for the duplicate if u can specify the date and even better if u know the time more or less. Today, like ALL the other days Truworths(Mfk)staff made me nauseous with their arrogant and very unfriendly attitude! I asked the one lady if I can maybe get a gift card or something in return of the item but she called the guy that was on the till. This is the same guy who I feel underestimated me the day I bought the items. He said it's R960 is that okay and I gave him a SARCASTIC \NO"! why the hell will I take things I can't afford to the till? Today that same guy told me there's nothing he can do without the slip. He said if it was on acc he could help.I asked him if he can go look for the duplicate and he said no there's nothing he can do. I asked for the nr of HO and called them but the lady ****ed me off further and told me they can only help acc holders. So what about CASH CLIENTS? And what about the other times when they assist without a slip?"""
Thank you for your post and allowing us the opportunity to investigate.
We will gladly refund or exchange garments returned within 30 days of the date of purchase, provided that proof of purchase is presented and the merchandise meets all returns requirements. For this reason, you were correctly advised by our call centre agent as well as the sales consultants in store that your return could not be authorized, as it did not fully comply with our returns policy.
This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
It is concerning to hear of your experience in store and we have escalated this to the Store Manager to address with urgency. We were informed that the store manager has been in contact with you and we are pleased to hear that you are satisfied with the outcome.
Kind regards,
Lynn
Best regards,
Thank you for your post and allowing us the opportunity to investigate.
We will gladly refund or exchange garments returned within 30 days of the date of purchase, provided that proof of purchase is presented and the merchandise meets all returns requirements. For this reason, you were correctly advised by our call centre agent as well as the sales consultants in store that your return could not be authorized, as it did not fully comply with our returns policy.
This policy is in place for your protection, as well as ours. It ensures that our customers are aware that we go to great lengths to guarantee that the product they buy off our shelves has never been worn, is in a perfect condition at all times and remains current . As a result, we deem it vital that it is adhered to at all times.
It is concerning to hear of your experience in store and we have escalated this to the Store Manager to address with urgency. We were informed that the store manager has been in contact with you and we are pleased to hear that you are satisfied with the outcome.
Kind regards,
Lynn
Best regards,