Lost of Identity document
<p>I used my Identity document to pay at Truworths on Saturday and when I got home I realised my Identity document was missing.I looked for it everywhere and I did not find it.I called Truworths on Wednsday today to ask them If they do not have my Id in store.They called back to say they do not have,the person I spoke to was a guy and he was very rude to me.He said I lost it on my own and not at Truworths.I asked If they have cameras just to ascertain whether the lady had given me back my Id and he said they don't he was still very rude and did not want to help in anwyay.I am unhapy about this treatment and also wanted to verify how a shop as big as Truwoths does not have CCTV footage at the till.</p> <p>My Transaction Detials we as follow</p> <p>Time: 10:52:45</p> <p>Store No: 258</p> <p>Transaction No: ********** </p> <p>Employee No: ********** </p> <p>Amount ( Incl VAT) R420</p> <p>I just need to clear this with Truworths and will be happy to meet the person I spoke to over the fone.He had a deep voice and I cannot recall his name.</p>
Thank you for affording us the opportunity to respond.
We were concerned to read of your experience and immediately escalated your query to the Manager of the store in question. After a thorough investigation was conducted, it was confirmed that no Identity document was reported lost in-store.
We sincerely apologize for the manner in which you felt the consultant handled the telephone call with you and confirm that the store manager has also been in contact with you. We can assure you that this matter will be addressed with the staff member concerned.
Should you have any further queries, please do not hesitate to contact us on *** should you have any further comments, suggestions or inquiries.
Kind regards,
Truworths Online Team
Thank you for affording us the opportunity to respond.
We were concerned to read of your experience and immediately escalated your query to the Manager of the store in question. After a thorough investigation was conducted, it was confirmed that no Identity document was reported lost in-store.
We sincerely apologize for the manner in which you felt the consultant handled the telephone call with you and confirm that the store manager has also been in contact with you. We can assure you that this matter will be addressed with the staff member concerned.
Should you have any further queries, please do not hesitate to contact us on *** should you have any further comments, suggestions or inquiries.
Kind regards,
Truworths Online Team