wN
wells N
1 reviews | Active since Feb 2014
20 Nov 2015, 06:57
lost card
still waiting for my replacement card since June it seems all i get now is a balance statement<br>
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Truworths's replyOfficial
24 Nov 2015, 09:41Hello lordmarshal,
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that a replacement account card had indeed been issued to you on 13 June 2015. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your account charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that a replacement account card had indeed been issued to you on 13 June 2015. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your account charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Best regards,
Truworths's reply24 Nov 2015, 09:41
Official
Hello lordmarshal,
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that a replacement account card had indeed been issued to you on 13 June 2015. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your account charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that a replacement account card had indeed been issued to you on 13 June 2015. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our telephonic conversation, special arrangements were made to have your account charge card sent to your preferred address via courier service.
We trust that we were able to satisfactorily attend to your query and hope to see you in our stores again soon.
Kind regards,
Lynn
Best regards,