Listen to costumer complaining please.

Item: Truworths
Rating: 1
Author: O P

You guys are not serious about your company. Im at Festival mall.... Was inside the store- loadshedfing kicked in AGAIN we had to leave the store. Not acceptable... but then worse. Electricity was restored at 12h10... its now 12h26 (still counting) store is still closed whilst staff members enter the store dragging their feet: no sense of urgency. We are queing outside the store--- AGAIN no communication why we are stilling waiting outside at 12h28 and still not opened when loadshedding end God knows what time.

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Replies (2)

Truworths's replyOfficial

04 Oct 2022, 10:14

Hi Ms Potsa,

Thank you for your post. We are sorry to hear about your experience.

We have escalated your complaint to the relevant department to investigate and will be in contact with your regarding a resolution

Kind regards,
Tania
Truworths Customer Service Team

Truworths's reply04 Oct 2022, 10:14

Official

Truworths's replyOfficial

05 Oct 2022, 11:11

Hi Ms Pots,

Once again,we wish to thank you for highlighting your concerns and we can confirm that you have been contacted .The store manager and staff was informed and would like to sincerely apologize for the overall experience and we look forward to seeing to you in our store.

Tania
Truworths Customer Service Team

Truworths's reply05 Oct 2022, 11:11

Official