listen attentively to what your customers are saying or complaining to you about.

Hi my name is Busi

i am so very disappointed in TRUWORTHS such a big &famous store. Been 2months now the matter is still not resolved!!!! Its a new account im having with Truworths but already im having issues

I had done a last purchase at one of the stores in Trade route mall Johannesburg, the cashier didnt ask me what plan im putting my purchases on (whether 6 or 12 months) with an attitude she always displays towards the customers (at a young age that she is) her negligence resulted in my account accumulating interest unnecessarily. To resolve the issue days after when i went to the store the same cashier displayed the same stinking atitude when i told her about this. Another colleague of hers phoned Truworths head office in front of me advising them what had transpired

instead of the head office acting accordingly to they customers satisfaction & request to date the interest i had argued 2months ago to be resolved still remains on the account, however responses i receive from Truworths services advised me that the matter was resolved but the balance after making a payment today at the store exceeds the one i anticipated given the fact that i always prefered an "interest free account" it still accumulated the interest

today as it is im owing an interest i know nothing about as a result of the cashiers negligence which even its head office is failing to resolve to date

its like truworths is trying its level best to lose me as their loyal &paying so well customer