Linda from Truworths is making my life a living hell

I am a former employee at Truworths i am strugling to get my UIF because of this lady by the name of Linda, its been more than 2 months. I wonder if all the former employees are being treated like this or its just me? She just told me its not her fault that she's not doing her job and refuse to give me an email of someone i can send a complain to. She even **** and said she gave my documents to Trisha who just told me Linda is the right person to help me not her. I am very dissapointed and suffering because i dont have an income.