Lies from truworths customer service

As a loyal customer and account holder at truworths for many years, I am very disappointed by their recent display of work ethics and customer service.

I had purchased 3 different perfumes online from truworths. The next day I was sent an email from truworths stating that there is no longer stock of my one off the perfumes I had ordered and I will be refunded accordingly. I found that rather strange as they would normally just wait for stock.

So I proceeded to view the product that I had purchased online, only to find that the product was available only at triple the price !!!!!! I contacted them straight away, after hearing my complaint they cut my call, offered no assistance and proceeded to refund my entire order and not just the one perfume.I didn't stop calling back until a gentleman heard my complaint, apologized and promised to reinstate my order.

However, my order has still not been reinstated, rather my complaint has only been met with more excuses and pathetic service.

I am now making my final plea to truworths, should I not receive any assistance regarding the matter, my next step will be to report their extreme price hikes during lockdown. I will exhaust all avenues to ensure that there unfair business practices are exposed and delt with according.